Can I cancel / amend my order once my order has been placed?

I will try my best to amend your order. 

However, if the order has already been packaged and sent out to you, I am unable to make any changes.

Please make sure to contact us as soon as possible at hello@viridy.com, so that I can try to meet your requests.

Can I amend my shipping address once my order has been placed?

Once an order has been placed, I am unable to change the shipping address.

Please note that we are only able to send the order out to the shipping address provided, so please double check before placing your order. 

Why haven't I received my tracking information?

I automatically provide a tracking number once an order has been placed.

If you cannot see this in your normal inbox, please check your junk folder.

If you still have not received the tracking number, please email hello@viridy.com and we will be more than happy to help! 

I've already returned my item. When will I receive my refund?

As per our returns policy, once we have received your item and assessed whether it has been unworn and unused, we will process your refund immediately. 

Your refund should be with you within 3 - 5 working days.